Terms of Purchase
1. Time of delivery: your firewood will be delivered between 9 a.m. to 9 p.m. Due to the volume of orders we handle as well as unpredictable parameters such as mechanical issues and traffic we are not able to provide a specific time of arrival. You are welcome to be present during delivery however; we do not expect you to put your day on hold for firewood. You do not have to be present during delivery.
2. Dump location: unless we have accepted specific instructions in your delivery request we will dump your firewood in your lane way in the location that appears most appropriate to us. Your dump site must be accessible and clear of vehicles upon arrival. In the event that your dump location is not clear we reserve our right to dump the firewood where we see fit. Since we use dump vehicles/trailers for delivery your dump location cannot have an incline of more than 15%.
4. Moving / Stacking: unless we have agreed to specific terms in writing stating otherwise we will not provide any assistance to move and/or stack any of your wood.
5. Dryness: you will be hard pressed to find dryer air dried wood than ours. In any event, it is recommended to order your wood as early as possible and let it sit in a dry area with good air circulation a few weeks prior to burning. This will remove surface moisture caused by your firewood's exposure to the ambient humidity, precipitations during loading or delivery, etc. If you are unable to order in advance it is recommended to bring the wood you will be burning close to your fireplace while respecting safety measures.
6. Volume: you are purchasing a volume of wood (x cubic feet). To arrive at the measurement we stacked 3 cords of wood and then threw them in a container. We averaged the volume of all three cords and built a delivery trailer with dividers of that volume plus 5% to account for any margin of error.
7. Kindling: first and foremost, we are a firewood business; not a kindling business. Kindling is a by-product we offer to offset your delivery cost and put low grade wood to use. This arrangement is subject to availability of kindling which may be very limited especially during winter months when our reserves have been depleted after our high season (Fall). Kindling is made from low grade wood that is not suitable to make firewood therefore availability is variable. In the event that kindling is not available we will deliver your firewood order and the regular delivery fee will be charged. Ordering late summer / early fall will significantly increase the probability that you will receive your kindling.
8. Cancellation: we reserve full discretion to accept / refuse cancellations once orders are booked.